Frequently Asked Questions

Thank you for reaching out to Mel Trotter Ministries. If you have recently left a voicemail for a staff advocate, please allow 24-48 hours for a returned call. Due to the high volume of guests we serve, advocates are not always immediately available. Please review the following frequently asked questions for further information or call our hotline at 616-588-8770.

How do I get into a program?

Entering a program is slightly different for both men and women. If you’re a man, the first step is a short meeting with an advocate. If you are a woman, you may stay at Mel Trotter’s emergency shelter for three days, and then you will be required to obtain a referral from the Salvation Army Housing Assessment Program, or HAP. Once HAP refers you to MTM, you may set up an intake appointment with an advocate. Remember that program entry is based on space.

How do I access Emergency shelter?

Youth Emergency Shelter: This shelter is for men ages 18-24. Space is on a first come, first served basis. Check in time is only between the hours of 6:30 p.m. and 8:30 p.m.

Men’s Shelter: Men may enter through the day center off of Williams Street only between the hours of 4:30 p.m. and 6:30 p.m.

Women’s Shelter: Women may enter through the main entrance on Commerce Avenue only between 4:30 p.m. and 6:30 p.m.

Families seeking emergency shelter must have a referral from HAP, also known as the Salvation Army Housing Assessment Program and can obtain this by contacting 2-1-1.

If you arrive at the shelter after curfew please bring verification of work, hospital discharge or other verifiable documentation as to why you are coming in late.  

What do I need to enter into shelter?

Mel Trotter requires a valid government issued photo ID. If you do not have this you will need show proof to the staff that you are in the process of obtaining an ID within seven days of your stay.

What can I bring with me?

You may bring up to one large size suitcase. You may bring in prescribed medications. Drugs and weapons are not allowed on the premises.

When are the meal times?

Men’s breakfast is from 6:20 a.m. to 6:45 a.m.

Men’s dinner is from: 5:10 p.m. to 6:15 p.m.

Women’s breakfast is from 6:40 a.m. to 7:15 a.m.

Women’s dinner is from 5:25 p.m. to 6:00 p.m.

Lunch is only available to program guests. God’s Kitchen on Division Avenue serves free lunch to the community at noon every day.

If you have additional questions that have not been answered, please call 616-588-8770 or contact us.

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