Dental Office Manager

This position is responsible for all of the administrative duties in our dental clinic, working closely with the staff, dentist and other employees to help ensure smooth operations of the clinic. The manager also has responsibilities with managing expenses, creating awareness of clinic services, billing and bookkeeping duties, staff schedules, meetings and work flow. 

Job Duties

  • Manage the dental staff, which includes determining work flow and performance, scheduling, and ensuring operational excellence
  • Responsible for staff training in the software system, with the support of a training consultant as needed
  • Establish positive and supportive relationships with vendors
  • Plan special events to create awareness of clinic services and to support community needs
  • Maintain OSHA standards making sure the facilities are clean, orderly, and safe.
  • Collaborate with the HR department to recruit and select office staff to meet operational requirements
  • Manage staff, patient schedules and ensure operational standards are met
  • Organize and present financial arrangements to patients
  • Oversee the processing of dental claims
  • Coordinate with dental insurance companies to ensure claims are paid
  • Monitor and maintain the office budget
  • Organize and oversee supply purchases, equipment upgrades and operations expenses

Leadership Competencies 

  • Vision and Strategy - clear picture of future state and actions to achieve it
  • Fiscal Responsibility (Organization) - wise use of monetary resources
  • Business Acumen - intuitive and applicable understanding of the local, state and national issues and policies relating to rescue missions
  • External Awareness - up to date on local and national influences


Management Competencies

  • Area Expertise - viewed as having expert level knowledge
  • Problem Solving and Decision Making - ability to reach the best possible outcome
  • Conflict Resolution - facilitate a peaceful end to conflict
  • Building and Maintaining  Relationships - positive and productive relationships
  • Change Management - transitioning others to a desired future state
  • Team Building and Management - team members are supportive, equipped, inspired and respectful
  • Financial Responsibility (Department) - wise use of monetary resources
  • Business Acumen - intuitive and applicable understanding of the organization
  • Customer Experience - exceed customer expectations
  • Servant Leadership - serve all levels of the ministry with the heart of Jesus

Core Competencies

  • Faith - Commitment to faith-based approach to advocacy for the guests
  • Sensitivity - competently communicate across racial, class and cultural divides
  • Attendance/Punctuality - reliable and dependable
  • Communication - prompt, courteous, respectful, helpful, appropriate, correct
  • Initiative - takes appropriate action without being asked
  • Attitude - positive and supportive of the work and organization
  • Team Participation - supports and helps others
  • Accountability - demonstrates responsibility
  • Cooperation - willing to hear the thoughts of others and work toward a common goal
  • Integrity/Credibility - honest and adheres to moral and ethical principles; trustworthy
  • Compassion - concern for the sufferings or misfortunes of others, leading to action and advocacy


  • Bachelor’s Degree or equivalent in Office Management experience
  • Minimum 2years  experience successfully performing related duties
  • Working knowledge and experience with information and technology systems
  • Proficient with MS Office Suite
  • Models Professionalism
  • Must be in agreement with the goals and objectives of Mel trotter Ministries

Working Conditions

  • Regular standing, walking, climbing, crouching, bending, pushing, or pulling
  • Understand, speak, read, and write fluent English
  • Required to talk and  hear
  • Able to lift up to 50 lbs.
  • Able to use fine motor hand functions
  • Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees

To apply:

*Applications and resumes are accepted for current positions only.

  • Print the application and complete it
  • E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to: 

Employment Opportunity
Mel Trotter Ministries
225 Commerce Ave. SW
Grand Rapids, MI 49503 

Phone: 616-454-8249
Fax: 616-454-5255