Dining Services Assistant

This position is responsible for some meal preparation as well as supervision and service of meals for staff and guests.  This person will work with volunteers as well as program guests to ensure that meal services are completed to Mel Trotter standards. This position is required to work some weekends.

Job Duties

  • Preparation, set-up, and service of breakfast, lunch, and dinner
  • Completing necessary daily food production as required
  • Supervise meal services as well as cleanup of kitchens, dining room, and dishwashing areas
  • Direct and supervise volunteers and program  guests in daily kitchen operations
  • Organization and maintenance of kitchen area
  • Monitor health standards of program guests and volunteers (i.e. hand washing, gloves, hairnets, illness, etc.)
  • Ensure that all meals are served on time
  • Appropriately handle and store food deliveries as well as food donations
  • Make sure that all food is handled and stored properly before, during, and after meal services
  • Support all volunteers and program guests in daily operations. Inspire them with the Mel Trotter vision and mission. Stay connected with them by keeping channels of communication open both ways. Make sure that they feel appreciated for what they are doing.

Leadership Competencies 

  • Vision and Strategy - clear picture of future state and actions to achieve it
  • Fiscal Responsibility (Organization) - wise use of monetary resources
  • Business Acumen - intuitive and applicable understanding of the local, state and national issues and policies relating to rescue missions
  • External Awareness - up to date on local and national influences


Management Competencies

  • Problem Solving and Decision Making - ability to reach the best possible outcome
  • Conflict Resolution - facilitate a peaceful end to conflict
  • Building and Maintaining  Relationships - positive and productive relationships
  • Change Management - transitioning others to a desired future state
  • Team Building and Management - team members are supportive, equipped, inspired and respectful
  • Financial Responsibility (Department) - wise use of monetary resources
  • Business Acumen - intuitive and applicable understanding of the organization
  • Customer Experience - exceed customer expectations
  • Servant Leadership - serve all levels of the ministry with the heart of Jesus

Core Competencies

  • Faith - Commitment to faith-based approach to advocacy for the guests
  • Sensitivity - competently communicate across racial, class and cultural divides
  • Attendance/Punctuality - reliable and dependable
  • Communication - prompt, courteous, respectful, helpful, appropriate, correct
  • Initiative - takes appropriate action without being asked
  • Attitude - positive and supportive of the work and organization
  • Team Participation - supports and helps others
  • Accountability - demonstrates responsibility
  • Cooperation - willing to hear the thoughts of others and work toward a common goal
  • Integrity/Credibility - honest and adheres to moral and ethical principles; trustworthy
  • Compassion - concern for the sufferings or misfortunes of others, leading to action and advocacy


  • One to two years experience in the food service industry is preferred
  • ServSafe certification is required

Working Conditions

  • Regular standing, walking, climbing, crouching, bending, pushing, or pulling
  • Understand, speak, read, and write fluent English
  • Required to talk and  hear
  • Able to lift up to 50 lbs.
  • Able to use fine motor hand functions
  • Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees

To apply:

*Applications and resumes are accepted for current positions only.

  • Print the application and complete it
  • E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to: 

Employment Opportunity
Mel Trotter Ministries
225 Commerce Ave. SW
Grand Rapids, MI 49503 

Phone: 616-454-8249
Fax: 616-454-5255