Emergency Shelter Advocate

This position is a daily point of contact for all emergency shelter guests. Responsibilities include the ability to assess the needs and identified barriers that brought the Guest into shelter, educate the guests on various program options either at MTM or in the community and assist them with making the transition out of emergency shelter. This person will be responsible for ensuring timely data entry into the Homeless Management Information System, and to assist with reporting requirements.  This position provides spiritual support, guidance and encouragement for all guests.

Job Duties

  • With the assistance of Day Center Team Lead and GSS staff; identify and schedule emergency shelter guests in need of triage.  Will be responsible for the completion of triage, focusing in particular on guests that have accessed emergency shelter for an extended length of time
  • Provide solution-focused case management services with the goal of helping emergency shelter guest’s transition into either the Restoration program or identifying a more appropriate service within the community
  • Maintain open communication with Program Advocates on referrals being made for Restoration Programs and assist with preparing the guests for entry into the program
  •  Through HMIS, determine if shelter guests have completed a VI SPDAT and if not, assist in scheduling for completion either through HAP or onsite. Demonstrate proficiency in administering VI SPDAT’s and ensure that they are completed within the required timeframe, as needed
  • Regularly communicate with guests including one-on-one sessions and provide spiritual mentoring and prayer if requested
  • With the assistance of Day Center advocate help oversee the schedule of outside agencies using the Day Center to meet with guests.
  • Monitor, and assist with evening chapel services, bible study, and on-site classes as needed
  • Demonstrate proficiency in VCM and HMIS and utilize it on a daily basis to receive and share information. This includes ensuring that all entries and exits for shelter guests are put into HMIS within the required timeframe.
  • Communicate daily with management and other staff as needed to ensure policy and program guidelines are being met

Core Competencies

  • Faith - Commitment to faith-based approach to advocacy for the guests
  • Sensitivity - competently communicate across racial, class and cultural divides
  • Attendance/Punctuality - reliable and dependable
  • Communication - prompt, courteous, respectful, helpful, appropriate, correct
  • Initiative - takes appropriate action without being asked
  • Attitude - positive and supportive of the work and organization
  • Team Participation - supports and helps others
  • Accountability - demonstrates responsibility
  • Cooperation - willing to hear the thoughts of others and work toward a common goal
  • Integrity/Credibility - honest and adheres to moral and ethical principles; trustworthy
  • Compassion - concern for the sufferings or misfortunes of others, leading to action and advocacy


  • Knowledge of job skills training
  • Experience in organizing and holding accountable different types of working teams
  • Proficient with Microsoft Office

Working Conditions

  • Regular standing, walking, climbing, crouching, bending, pushing, or pulling
  • Understand, speak, read, and write fluent English
  • Required to talk and  hear
  • Able to lift up to 50 lbs.
  • Able to use fine motor hand functions
  • Occasionally exposed to varying temperatures from below 32 degrees to above 80 degrees

To apply:

*Applications and resumes are accepted for current positions only.

  • Print the application and complete it
  • E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to: 

Employment Opportunity
Mel Trotter Ministries
225 Commerce Ave. SW
Grand Rapids, MI 49503 

Phone: 616-454-8249
Fax: 616-454-5255