Guest Safety Services Security


Women's 2nd/3rd shift - Full time

Men's 1st/2nd/3rd shift - Full time 

This position is responsible for welcoming and showing hospitality to our guests, along with ensuring the building is safe and secure.  Included is making a positive first impression, demonstrating excellent customer service, maintaining a calm atmosphere, and setting an example of the culture of MTM.  This position also contains some administrative duties.  

We will trust you with: 

(Job Responsibilities)

  • Ensuring the security and safety of our building, grounds, and environment, through excellent attention to detail of our procedures and protocols.
  • Interacting positively with staff, visitors, and guests, providing information about Mel Trotter Ministries, escorting people to their destination, and presenting a positive image of MTM.
  • Assisting staff, guests, and management throughout the building and grounds as needed.
  • Help guests manage their schedule and activities while they are in the mission.  This includes responding to requests, offering assistance, handling mail duties, and ensuring basic needs are met. 
  • Performance of administrative duties using designated computer software systems, or other method to ensure guest and shift paperwork is completed timely and accurately. 
  • Promptly communicate guest issues or concerns with advocates and leadership
  • Assist in the monitoring and reporting of building cleanliness and sanitation issues, and help with cleaning duties as needed (in particular staff storage and office areas)

Bring your strengths:

(Job Requirements)

  • High School Diploma or equivalent
  • Certification in CPR and First Aid
  • Proficient in Microsoft Outlook, Word, and Excel   
  • Prefer experience in residential care, counseling, or crisis intervention

Working Conditions

  • Regular standing, walking, climbing, crouching, bending, pushing, or pulling
  • Understand, speak, read, and write fluent English
  • Required to talk or hear
  • Able to lift up to 50 lbs.
  • Able to use fine motor hand functions
  • Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees

*Applications and resumes are accepted for current positions only.

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