Outreach Advocate

This position acts as the Outreach Advocate working with individuals and families that are experiencing homelessness or at imminent risk of becoming homeless in Northern Kent County.  The Outreach Advocate will work with community partners in helping to identify and assist these individuals and families. Responsibilities include the ability to assess the needs and barriers that lead to the person’s housing crisis, identify community resources and support services, engage and educate community members on issues around homelessness. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Duties

  • Identify areas where homeless individuals and families are residing, including encampments, and update the outreach google maps as necessary
  • Participate as an acting member of the COC Outreach Team, which includes attending monthly meetings
  • Build relationships with individuals and families that are not accessing the homeless crisis response system and provide solution focused case management with a goal of connecting these individuals to resources that will assist in ending their homelessness or divert them from becoming homeless
  • Work closely with homeless school liaisons in identifying and assisting families that are at risk of becoming homeless or currently experiencing homelessness
  • Demonstrate proficiency in case management software Virtual Case Manager and Homeless Management Information System and utilize it on a daily basis to receive and share information
  • Develop working relationships with community partners including churches, schools and social service agencies
  • Act as the diversion specialist for Northern Kent and maintain appropriate number of case openings for purpose of receiving diversion referrals.
  • Available to guests for spiritual mentoring and prayer, if desired or requested

Core Competencies

  • Faith - Commitment to faith-based approach to advocacy for the guests
  • Sensitivity - competently communicate across racial, class and cultural divides
  • Attendance/Punctuality - reliable and dependable
  • Communication - prompt, courteous, respectful, helpful, appropriate, correct
  • Initiative - takes appropriate action without being asked
  • Attitude - positive and supportive of the work and organization
  • Team Participation - supports and helps others
  • Accountability - demonstrates responsibility
  • Cooperation - willing to hear the thoughts of others and work toward a common goal
  • Integrity/Credibility - honest and adheres to moral and ethical principles; trustworthy
  • Compassion - concern for the sufferings or misfortunes of others, leading to action and advocacy


  • Proficient with Microsoft Office
  • Bachelor’s Degree or equivalent years’ experience in a related position
  • Ability to work independently and with little supervision
  • Able to vary job tasks as needed throughout the workday
  • Able to travel within the county

Working Conditions

  • Regular standing, walking, climbing, crouching, bending, pushing, or pulling
  • Understand, speak, read, and write fluent English
  • Required to talk and  hear
  • Able to lift up to 50 lbs.
  • Able to use fine motor hand functions
  • Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees

To apply:

*Applications and resumes are accepted for current positions only.

  • Print the application and complete it
  • E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to: 

Employment Opportunity
Mel Trotter Ministries
225 Commerce Ave. SW
Grand Rapids, MI 49503 

Phone: 616-454-8249
Fax: 616-454-5255